TERMS OF BUSINESS

A signed Contract detailing the assignment to be undertaken and agreed rates, together with a signed copy of our full Terms and Conditions is required before any work commences.

Fee Structure

The hourly rate is billed in 1 minute increments, with time rounded up to the nearest minute. Work requiring completion within 48 hours, during weekends, or UK bank holidays may be subject to a surcharge and you should contact Diamond Secretarial for further details. Travel expenses necessary for the execution of the assignment, including rail, taxi or bus, will charged at cost. Any mileage will be charged at forty pence per mile. Additional materials e.g. postage, printing costs, stationery etc will be charged at cost.

Invoicing

Invoices are issued at the end of an individual project/calendar month and due within 14 days, as stated on the invoice. 50% Deposit is due for new client projects. Non payment may result in interest being charged at the rate of 10% per calendar month with Diamond Secretarial reserving the right to delay/suspend delivery of services until outstanding invoices have been paid. Diamond Secretarial does not charge VAT.

Confidentiality

Diamond Secretarial maintains the highest level of confidentiality. Client contact details are treated in the strictest confidence and are never sold to third parties. Diamond Secretarial will be happy to sign a confidentiality agreement.

Loss/Protection

Diamond Secretarial cannot be responsible for any loss, damage or theft et cetera of data, projects, or any other items relating to assignments during transit to/from Diamond
Secretarial. Whilst Diamond Secretarial takes every precaution to prevent system failure, we cannot be held liable for any loss whatsoever due to computer, power or telephone line failure. Diamond Secretarial recommends that clients obtain a proof of postage as we will not accept responsibility for loss or damage to items going through the postal service.

Virus Protection

Our systems are virus and firewall protected with regularly updated software. All incoming files will be checked for viruses. Any documents found to contain a virus will be returned unopened to the client and a charge will be made for the costs involved. We will not open any email from an unsolicited source that has an attachment.

Proofreading

Final proofreading of all documents is the responsibility of the client. Any errors notified within 7 days will be rectified free of charge.

Insurance

For safety and security reasons, personal visits to Diamond Secretarial’s premises are not permitted. Any and all necessary meetings will be held at another location.

End User Responsibility

Diamond Secretarial is not responsible for the end use or content of any document produced or edited by Diamond Secretarial on behalf of the client and it is the full responsibility of the client to observe any copyright laws.